Through the eyes of Amy… It’s time to put away those winter boots because summertime calls for a new pair of shoes, and visiting a shoe store to find comfortable flats should be as easy as… well, summer vacation. However, such was not the case with the shoe store I visited last week. Before visiting […]

Through the eyes of Kevin… I don’t know about you, but I love getting my favorite brands at a great bargain. Well, Vans shoes have always been one of my favorite and essential pieces of footwear because they’re so stylish and comfortable, but they aren’t always student budget-friendly. Despite this, I always manage to find […]

Through the eyes of Kevin… I can’t keep track of the countless times that I have sourly walked out of a store because the item that I wanted was out-of-stock. Instances like this make me turn away from the store all together. Well, I recently looked for an item and I was about to leave […]

Through the eyes of Kevin… Great customer service comes in many forms, but in many cases, I favour customer service that stems from a real and down-to-earth, conversational approach. Most businesses train their employees to focus on one main priority: selling their products. This is especially true in restaurants and retail stores because in such […]

Now a days, every John and Jane out there has a smart phone nestled on their hip or a tablet snug in their bag. It’s the ‘Information Age’– a technology–fueled world where easy access to the internet has placed the consumer in control, and we, as business people, need to learn to adapt. Recently, there […]

We all know the McDonald’s golden arches; large, golden, usually mention over a billion served… it makes them hard to forget. But what if a McDonald’s franchisee decided they didn’t like gold and wanted green arches instead, or maybe blue? Suddenly, this franchisee wouldn’t fit with the McDonald’s brand, would it? It wouldn’t matter that […]

Welcome to Customer Service Cafe! We’re not sure as to how you ended up here. Maybe you have a small business and you’re trying to improve your customer service processes, or maybe you’re a large business that is trying to get back to the roots of customer service. Either way, we welcome you to our […]