Customer Service that Rescued Me from Treble

Through the eyes of Amy…

As I’m sure my fellow musicians can vouch, specifically those that play stringed instruments, there is nothing worse than breaking a string a few hours before a performance. Sure, the instrument is still playable, but all that crescendo leading to a pianissimo climax seems rather disappointing. My partner and I were scheduled to perform at a private venue when I broke one of my strings while tuning. With only a few hours to spare, we went out in search of a new string.

We drove to the nearest music store, but were told that they did not have a supply of strings for purchase. Instead, they offered a deal for a new instrument. Uninterested, we thanked them for their help and left the store. Perhaps the performance could have gone on without a stringed instrument. It was possible, however the music composition was not designed with that in mind and it would have been insulting to the composer. We continued our search and soon came upon a small, local music store.

Upon entering the store, we were greeted by the owner who asked if we would like any help. I told him about my predicament and he quickly found me a new A string. The transaction did not merely end with the ring of the register, however, the store owner offered to replace the string for me as well. He reasoned that I’d gone through enough trouble already and that it was the least he could do for a fellow musician.

Normally, I would prefer to tune and repair my own instrument, but desperate times often call for some added help. The repair service was quick and free of cost. In the end, my partner and I still had time to practice the piece once more and drive to the performance. Talk about getting me out of โ€œtrebleโ€. With customer service like that, I will certainly be returning for all my music needs.

17 thoughts on “Customer Service that Rescued Me from Treble

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    1. Thanks!

      I suggest that you write about what you’re passionate about. We’re passionate about customer service here at Customer Service Cafe.

      WordPress is a great starter platform. Very easy to use and very easy to learn how to use. Their free option lets you do a world of things that will let you explore your creative writing!

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