Through the eyes of Amy… Recent interviews with Chief Financial Officers (CFOs) of successful North American companies indicate that the most effective chief financial officers do more than just look at the bottom line or manage a company’s risks and accounting. To increase sales and decrease expenses, for example, a CFO would “supervise the bookkeeper, […]

If you feel like your business is not getting the customer response you want, perhaps it’s time your business got a customer service tune up. There are a few things you need to look out for that might be preventing a new customer from becoming a loyal one. Businesses tend to stereotype customers; assuming one […]