Through the eyes of Amy… It’s time to put away those winter boots because summertime calls for a new pair of shoes, and visiting a shoe store to find comfortable flats should be as easy as… well, summer vacation. However, such was not the case with the shoe store I visited last week. Before visiting […]

Through the eyes of Kevin… I can’t keep track of the countless times that I have sourly walked out of a store because the item that I wanted was out-of-stock. Instances like this make me turn away from the store all together. Well, I recently looked for an item and I was about to leave […]

Through the eyes of Kevin… Great customer service comes in many forms, but in many cases, I favour customer service that stems from a real and down-to-earth, conversational approach. Most businesses train their employees to focus on one main priority: selling their products. This is especially true in restaurants and retail stores because in such […]

Just recently, I decided to try online shopping for the very first time. I know I’m pretty late on the whole online shopping trend, but I was very skeptical of the idea at first. And with a very competitive retail market, many companies have been popping up on the web. Needless to say, I was […]

If you feel like your business is not getting the customer response you want, perhaps it’s time your business got a customer service tune up. There are a few things you need to look out for that might be preventing a new customer from becoming a loyal one. Businesses tend to stereotype customers; assuming one […]