Customers’ expectations are rising and businesses are simply not catching up. This leaves many customers unsatisfied with the quality of service they are getting and it presents a major challenge to businesses. From the eyes of a customer service associate, I see the following underlying factors pushing the customer service bar rapidly beyond many businesses’ […]

Just recently, I decided to try online shopping for the very first time. I know I’m pretty late on the whole online shopping trend, but I was very skeptical of the idea at first. And with a very competitive retail market, many companies have been popping up on the web. Needless to say, I was […]